1. Scope

The Terms and Conditions apply for all purchases of goods (hereinafter: „Objects of Purchase“) by consumers and business entities (hereinafter: „Purchasers“) which are offered for sale by PerAnimal GmbH in the PerAnimal GmbH Webshop (hereinafter: „Vendor“).

A consumer, as per Sec. 13 German Civil Code [Bürgerliches Gesetzbuch, BGB], is any natural person who concludes a legal transaction for purposes which cannot predominantly be attributed either to their commercial or self-employed activities.

A business entity, as per Sec. 14 BGB, is any natural or legal person or private company with legal capacity, which is acting, when concluding legal transactions, in the scope of carrying on its commercial or self-employed activities.

The issuer of these Terms and Conditions is PerAnimal GmbH, business address: Wiesterrasse 4a, 6037 Root, Switzerland; Telephone: +41 (0) 41 91 700 07, Email: sales@peranimal.com.

As far as business entities are concerned, these Terms and Conditions also apply to future business relationships, without this needing to be explicitly reiterated.

If Purchaser is a business entity under Sec. 14 BGB, we do not accept any terms and conditions used by Purchaser which contradict or add to these Terms and Conditions. Such terms and conditions of Purchaser will only form part of the contractual agreement if this has been expressly agreed to in writing. This applies in particular to any counter-confirmation from Purchaser making reference to its terms or purchasing conditions.

The latest version of these Terms and Conditions at the time of placing the order will apply. Deviations from these Terms and Conditions will only be effective if they have been confirmed in writing by Vendor.

These Terms and Conditions shall be deemed to have been accepted at the latest on receipt of the goods.

The language of the agreement is exclusively English.

2. Conclusion of Agreement

The web portal www.dental-health-for-pets.com offers Purchaser the possibility to learn about the existing range of products offered for sale by Vendor. The individual product page contains the complete description, namely the essential characteristics and the gross price of the respective object of purchase.

In this respect, Vendor’s offer is always subject to change without notice and therefore non-binding. Prior sale, errors and omissions excluded. Legally, the offer to conclude the contract of sale is made by purchaser in the form of an order.

Purchaser shall use the online shopping basket system to submit the offer („Order“). In this process, the goods intended for purchase are placed in the virtual shopping basket by clicking the „Add to shopping basket“ button. At any time prior to completion of the Order, the Object of Purchase can be removed from the virtual shopping basket by clicking on the „Display shopping basket“ button in the navigation menu and then clicking on the corresponding rubbish bin symbol. The Object of Purchase can also be added to by clicking on the „Continue shopping“ button.

Upon clicking the „Check out“ button, if Purchaser is a registered customer, they will be prompted to sign in by entering their email address and password. Non-registered customers have the option of proceeding with the Order by selecting either „Order without registering“ or „Order and register as customer“.

After successful entry of the requested information or after registration as a new customer, Purchaser arrives at the „Delivery method“ page, on which they can select the delivery method. Following that, Purchaser is taken to „Payment method“ page on which they can make payment by way of bank transfer, credit card or PayPal. The page „Check and confirm order“ then opens, displaying a summary of the Order and specifying the price of the Object of Purchase, the packaging and shipping costs charged to Purchaser as well as the total amount payable by Purchaser. In addition, Purchaser has the opportunity to correct any errors using the button „Back to the shopping basket“, or amend supplied information and/or add missing information or to cancel the purchase at any time by leaving the website. By pressing the „Buy now“ button, Purchaser makes a binding offer to Vendor to conclude the contract of sale in respect of the chosen Object of Purchase.

Immediately after sending the offer, Purchaser will receive a confirmation of receipt via email („confirmation of receipt of your order“). This confirmation of receipt does not represent an acceptance of the offer by Vendor. Vendor’s declaration of acceptance is made by either sending the Object of Purchase or arranging for it to be sent to Purchaser within 14 working days of the offer. Should Purchaser not receive a shipping confirmation within this period („Shipment has been handed over“ to the shipping company), Purchaser will no longer be bound by their offer. In the event that payments have already been made, these will be fully reimbursed without delay to Purchaser.

The processing of the order as well as the transmission of all information necessary for the conclusion of the contract will be by email. Purchaser has to ensure that the email address they have provided is accurate, the receipt of emails is technically ensured and in particular that it is not blocked by a spam filter.

The contract text will not be stored by Vendor after the purchase in a manner such that it can be accessed by Purchaser. The order data and the information for consumers required by law will be sent to Purchaser by email, the  Terms and Conditions can be downloaded from the web shop, thus enabling Purchaser to retrieve or store it in reproducible form.

3. Right of revocation and consequences thereof

If Purchaser is a consumer (Sec. 13 BGB), they are entitled, in certain cases defined by law, to a right of revocation as per Sec. 312g in conjunction with Sec. 355 BGB.

Information on the right of and consequences of revocation as well as general information on the return of the Object of Purchase are set out in the „Notice of Right of Cancellation and Cancellation Form“ page on Vendor’s website. Such information is also included in the confirmation of receipt.

4. Prices and shipping costs

All prices are in Euro and GBP and include the applicable value added tax. There is no possibility of cash discount deduction.
Free shipping.
Our Warehouses are located in the Netherlands and Switzerland.
We ship DPD or DHL (transport & duty free).

5. Reservation of title

Until such time as payment has been received in full, the goods remain the property of Vendor.

6. Due dates and payment, default

Payment may not be made by way of sending cash or cheques. Vendor accepts no liability for any loss.

Purchaser can pay the purchase price using the following methods:

  1. a)    prepayment bank transfer (SEPA payment)
  2. b)    Credit card – Stripe
  3. c)    PayPal

7. Delivery

Ready to ship immediately, delivery time 2-5 days.

8. Offsetting, Retention

Purchaser only has a right to offset counter claims to the extent that these have been determined as final by a competent court or have been accepted by Vendor. Purchaser is only entitled to exercise any right of retention to the extent that their counterclaim is based on the same contractual relationship.

9. Warranty

If Purchaser is a consumer as per Sec. 13 BGB, they are requested to notify Vendor of any obvious material or manufacturer defects or damage in transit without delay. A failure to notify Vendor in this manner shall have no consequences in respect of any warranty claims; however, such notification serves to speed up the process of remedying the defect and is therefore in Purchaser’s interests.

If Purchaser is a business entity as per Sec. 14 BGB, they are required on receipt to verify and acknowledge the type and quantity of goods received (in respect of incorrect delivery, incomplete delivery, excess delivery and delivery of defective goods). Any incorrect delivery, errors in quantity and recognizable defects must be reported to Vendor in writing or by telephone immediately upon arrival of the goods. Failure to notify Vendor in a timely manner will preclude any claims based on the delivery of a defective Object of Purchase.


Liability for material defects of goods delivered to consumers (Sec. 13 BGB) is governed by the relevant statutory provisions.

2. Business entities

If Purchaser is a business entity (Sec. 14 BGB), the warranty period for the purchase of new Objects of Purchase shall be one year from the passing of risk in respect of the Object of Purchase.

The assignment of warranty claims for defects is excluded.

To the extent that a manufacturer’s guarantee is provided for individual Objects of Purchase, this guarantee does not limit the liability for defects.

10. Liability

Vendor is liable without limitation for damage or loss arising from injury to life, limb or health as well as guarantee promises. The same applies for fraudulent concealment of a defect as well as for any contractual warranty of a feature or characteristic.

In the event of a breach of obligations, the fulfilment of which is essential to the due and proper performance of the contract (so-called „principal obligations“) and the observance of which Purchaser is generally entitled to rely on, the liability will be limited, in cases of simple negligence, to the reimbursement of those damages which are typically foreseeable for Vendor at the time of entering into the contract. Otherwise, the liability of Vendor for simple negligence is excluded.

The above limitations of liability also apply to breaches of obligations by persons for whose actions Vendor bears responsibility under statutory provisions.

The provisions of the German Product Liability Act [Produkthaftungsgesetz, ProdHaftG] remain unaffected.

11. Passing of risk

If Purchaser is a consumer (Sec. 13 BGB), the risk of accidental loss and accidental deterioration of the Object of Purchase shall pass to Purchaser only upon delivery of the goods.

If Purchaser is a business entity (Sec. 14 BGB), the risk of accidental loss or accidental deterioration of the Object of Purchase shall pass to Purchaser when the goods are handed over to the shipper, haulage contractor or other person or entity instructed to carry out the respective shipment.

12. Data Protection

Vendor uses Purchaser’s data exclusively for the purpose of processing the order. All customer data will be stored and processed by Vendor in compliance with the relevant provisions of the German Federal Data Protection Act [Bundesdatenschutzgesetz, BDSG] and the German Teleservices Data Protection Act [Teledienstdatenschutzgesetz, TDDSG]. Purchaser is entitled to request access to, correction of and deletion of the data stored about them, at any time and at no cost. The personal data including the business or home and delivery address as well as the email address will not be disclosed to third parties without the express, and at any time revocable, consent of Purchaser. Excluded herefrom are service partners of Vendor which require details to be disclosed for the purposes of processing orders (e.g. the shipping company appointed to perform the delivery and the financial institution appointed to process payments). In such cases, however, the extent of the data provided will be limited only to the minimum required.

13. Disclaimer for third party links

Despite careful checking of the respective content, Vendor accepts no liability for the content of external links. The operators of the linked sites are solely responsible for their content.

14. Other provisions

If one of the above provisions should be or become invalid, the validity of the remaining provisions will remain unaffected thereby. A replacement provision which comes closest to the intended purpose of the invalid provision shall apply in lieu of the invalid provision.

15. Consumer information

  1. Dispute resolution, Art 14 (1) of the Online Dispute Resolution Regulation (ODR Regulation) („ODR Platform“)

Vendor is obligated to make consumers aware of the European online platform for the out-of-court resolution of disputes which arise between vendors and purchasers in connection with, amongst other things, online purchase contracts. The European ODR platform is available at the following link: http://ec.europa.eu/consumers/odr.

Vendor’s email address is: sales@peranimal.com

  1. Partizipation in Alternative Dispute Resolution („ADR“), Sec. 36 German Act on Alternative Dispute Resolution in Consumer Matters [Verbraucherstreitbeilegungsgesetz, VSBG]

Vendor is neither obligated nor willing to participate in a dispute resolution procedure before a consumer conciliation body.